Pottery Terms and Conditions

All Persabus Pottery ceramics are all individually hand-painted to order. The finished product may vary slightly from those shown on the website.  We can only offer refunds, or replacements, for personalised items if they are faulty.

Delivery times

We aim to dispatch orders within 14 working days of receipt. For commissioned items please allow up to three weeks. If you are needing a piece quickly we will do our best to help. Please email us here or phone 01496 840243.

Damages

Please contact us within 14 working days if you have received damaged or incorrect items in your order and we will do our best to resolve the situation as soon as possible. We will ask customers to provide a photograph of the damaged items to allow us to follow up with our couriers regarding your order. You may also be required to return your order.

Do inspect the ceramics when you receive your order and check that you are happy with everything. We will take it that you have accepted the order unless you notify us upon receipt that there is a problem. If you fail to notify us upon receipt of any problems or concerns, we are not obligated to accept any rejection by you of the goods at a later date.

Ceramic Care

Each item has been carefully hand-painted, glazed and fired for you in the kiln on our farm. Pieces have been glazed and fired to a high temperature.

Our ceramics are food safe.

Avoid sudden temperature changes when using your pieces. With lots of use over time ceramics can develop hairline cracks and scratches, known as crazing. This is normal.

We do not recommend using the ceramics in a microwave.

We do not recommend using ceramics in the dishwasher. The high temperatures of a dishwasher combined with detergents, can, over time, cause the glaze to lose its gloss, becoming dull. Damage can also happen easily in the dishwasher. We recommend you hand wash pieces.

There is no warranty on Persabus Pottery.